My very horrible experience today at McDonald's. Don't hate, I normally don't go there but I needed to get some food in my system to take some pain med's for my headache that was getting bad. Today was the last day I ever go there again!!! This letter went to the Owner/Operator as well as McDonald's head quarter in Oak Brook, IL.
I'm a writer.... don't piss me off!!! I can tell a person off withOUT using cuss words!!!!
To Whom It May Concern:
This morning on my way to class I had stopped off at a gas station to get some pain reliever for my headache, and had planned to swing in and out of McDonald’s drive through so I had some food in my stomach when I took the pain reliever. When I got to McDonalds on the corner of Main St and Oxford State Rd, I notice the drive thru wasn’t that long so chose to go that route rather than going inside. Boy was I entirely wrong. I arrived in the drive thru at approximately 10:30 AM. I had to wait my turn for ordering because there was a utility van ordering in front of me. I ordered a little after 10:30; 6 count nugget and a small fry (generally speaking that was the most normal part of my time in the drive thru). I place my order, and then have to wait in my car for a very long time just to get to the first window, and I give the young lady my payment. She in turn did NOT give me a receipt. Next I had to wait again for a rather longer period of time. There were three cars in front of me (or so it looked to seem that) with a bigger car in the waiting spot after the second window. I watched as the food was being handed to each car… very slowly… and it didn’t seem like anyone had a big order. I pull out of the drive thru at 10:44-10:45 AM. An entire 15 minutes in a drive thru is not by any standards explainable!! I told another young lady who handed my food that, if I had the time now I would come in and talk to the manager. But as it was I was going to be extremely late for my first of many classes today, I told her that I would be back later on this afternoon. While driving to class I called a friend to look up this location’s phone number, because I didn’t have a receipt for the manager to reference because I was not given one. He texted it too me, and I follow suit in calling the restaurant. I called them TWO times and both times it just rang and rang, then it sounded as if someone picked up and directly hung up. BOTH TIMES!
After my last class I stopped in to the restaurant to see about getting this situation rectified. Again, this time was just as bad as it was when I was in the drive thru, if not worse. I walked up to the person taking guest’s food orders and asked to speak to a manager, and just took a step back to observe what was going on. I counted 3 drive thru orders coming back into the establishment because either their order was not right, or something was left out. As well the young lady that was handing the food out the window stated rather loudly, “After I hand this food out the window I’m clocking out and going home! My shift is over!” Pretty much her declaration that the restaurant is on it’s own, whether her relief was there or not. As well, I did notice that there were a few people standing around while a tall skinny man in a black shirt with light gray pin stripes (I will find out after a wait he was a supervisor/manager) was doing all the food expediting, while I stood there waiting to talk with him.
When we did actually speak about what happened this morning, I knew full and well that he (Bill) was not working. I explained to him that the actions that occurred in the drive thru this morning almost made me late for my class, and as well that I had tried to call the store but was pretty much hung up on both times I tried to call. He then asked me what I wanted him to do about the circumstance. I told him that he could give me some coupons to rectify the problem or give me a full refund back. He excused himself to go and look for some coupons. When he came back up to the front he had two in his hand that said in big bold print “Buy one and get another one for just one cent.” I told him that it kind of defeats my purpose for coming back to the store to have this issue resolved when I have to spend more of my own money to be treated badly yet again. He didn’t get what I was saying, so I explained my reasoning again to him, and after a few minutes he (I hope) saw my point. He excused himself again to go and look for anything else, and came back with nothing. He asked me again what he could do to make this problem correct? I said that I would take a full refund, and told him what I ordered this morning: a 6 piece chicken nugget and a small fry. He said that because I did not have my receipt that he could not give me a refund because that would make his drawer(s) short. So I asked him his question that he has now asked me two times, “So what can you do to rectify this situation, sir?” He proceeded to ask me if I wanted anything right then, I did not. I had just witnessed 3 orders messed up, a rude employee, and I was not hungry, I just wanted to have this situation corrected or receive my money back in full and get out of there to go home and study for my finals. As it was I was already there for probably a good 20 to 30 minutes trying to resolve this issue. Bill then told me that I could come back to the restaurant and order something at a later date. I was sort of taken aback by this because he did not want my name and phone number to have on file for the other management to see. He told me to just tell them “Bill said it was okay.” I feel this would make me look like a fool when and if I was to come back and say this.
I have been through this drive thru on another occasion. My wait in the drive thru was just as long if not longer. However, this time there was a line in the drive thru. So I just took that as the circumstance. But today, both times and the phone call I tried to make, was totally irrevocably totally unexplainable! I think about the first time I was there and had a long stent in the drive thru, maybe this is how this operation of a business actually runs? If this is so, it’s extremely poor; poor customer relations/service, poor timeliness, poor employee attitude’s, poor order accuracy, and very poor standards that they not even try to hold the “McDonald’s” name brand too.
A very unsatisfied customer
